Refund policy

At Lumera, each lighting piece is carefully selected or produced specifically for our customers.

Made-to-order items

Products manufactured or ordered specifically for a customer are non-refundable and non-returnable, unless the item arrives damaged or defective.

Damaged or defective items

If your order arrives damaged or with a manufacturing defect, please contact us within 48 hours of delivery with photos and order details. We will arrange a replacement or solution at no additional cost.

Cancellations

Orders may be cancelled within 24 hours of purchase, provided production has not started.

Refund processing

Approved refunds are processed to the original payment method within 7–10 business days.

For any questions, please contact us at: support@lumera.ae